Privacy Policy.

Last updated: 7 July 2025

 Anamchara Wellbeing is committed to protecting your privacy. We understand that your privacy is important, and that you care about how your personal data is used. We respect and value the privacy of all our clients. This policy explains how we collect, use and store your personal data when you use our services or visit our website (www.anamcharawellbeing.co.uk).

 By accessing our website or engaging with our services, you agree to the practices described in this policy.

Information about us:

Practice name: Anamchara Wellbeing

Business owner: Nancy Maguire

Address: South Norwood, London

Email Address: nancy@anamcharawellbeing.co.uk

Phone Number: +44 (0)7468 270250

Data Controller: Nancy Maguire

What information we collect, use and why

We collect or use the following information:

 Personal Information:

·       Name

·       Email address

·       Phone number

·       Address (when applicable)

 Sensitive Data:

·       Health information you provide

·       Emergency contact details

 Technical Data (via the website):

·       IP address

·       Website user journey information

·       Records of consent, where appropriate

·       Cookies (see our Cookie Policy here)

 We use your personal data for the following purposes:

To provide therapy services:

·       To schedule appointments and communicate with you

·       To provide appropriate and personalised therapy sessions

To respond to queries:

·       To ensure relevant and accurate information about each service is shared in response to enquiries and queries

To comply with legal obligations:

·       To maintain records in line with professional requirements

·       To safeguard you or others in cases of risk or harm

To issue marketing communications:

·       To provide you with marketing communications or updates, but only if you have opted in (you can opt out at any time)

To improve our website:

·       To analyse website usage and traffic, and enhance user experience

 We process your data on one or more of the following legal grounds:

·       Consent – we have permission from you to process sensitive data after we have given you all the relevant information

·       Contract – to fulfil our obligations to provide therapy sessions to you when you engage our services

·       Legal obligation – to comply with applicable laws and regulations

·       Legitimate interests – to improve our services and ensure optimal website functionality

Where we get your personal information from:

·       Directly from you by the following methods:

o   New client Health & Wellbeing questionnaire

o   Meditation preferences questionnaire (if applicable)

o   Via email, phone or WhatsApp conversations

o   During therapy sessions in person or over Zoom

How long we keep information:

We retain your personal data for 7 years after conclusion of services, as required by professional regulations. After this period your data will be securely deleted or anonymised.

Sharing your data

We do not sell or share your personal data with third parties except:

·       When required by law (for example, police or safeguarding authorities)

·       When using third-party providers to deliver our services (for example, appointment scheduling platforms or payment gateways)

These companies are bound by confidentiality agreements and data protection regulations. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before submitting any personal information.

Your data protection rights:

Under GDPR in the UK, you have the following rights:

·       Access: you have the right to ask us for a copy of the personal information we hold about you

·       Correction: you have the right to ask us to correct or delete personal information that is incomplete or inaccurate

·       Erasure: you have the right to ask us to delete your personal information, subject to legal obligations

·       Restriction: you have the right to ask us to limit how we can use your personal information

·       Objection: you have the right to object to the processing of your data in certain circumstances

·       Data portability: you have the right to ask us to transfer the personal information you gave us to another organisation or to you

·       Withdrawal of consent: you have the right to withdraw your consent at any time

 If you make such a request, we must respond to you without undue delay, and in any event within one month.

 To make a data protection rights request, please contact us at: nancy@anamcharawellbeing.co.uk

Security of your data:

We take reasonable measures to protect your data from unauthorised access, alteration or loss. This includes:

·       Secure cloud-based storage

·       Encryption and password protection of digital files

·       Secure storage of physical records such as locked drawers or cupboards

·       Regular audits of our data security practices

Complaints

If you have any concerns about our use of your personal data, please contact us first at nancy@anamcharawellabeing.co.uk. If you remain unhappy  with how we have used your data you also have a right to raise a complaint to the Information Commissioner's Office. Details can be found at https://www.ico.org.uk/make-a-complaint or via their helpline number on: 0303 123 113

Changes to this policy:

We may update this policy from time to time to reflect changes in legislation or business practices. Any changes will be posted on the website with a revised 'Last Updated' date at the top of this page.